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Frequently Asked Questions
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1. What products does Boardee LLC offer?We specialize in high-quality volleyball and beach volleyball equipment, including court lines, training aids, nets, antennas, and accessories. Our products are designed for both professional and recreational players.
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2. Do you ship internationally?Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location. Please email us (sales@boardee.shop) before you place an order and check the shipping fees.
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3. How can I track my order?Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this number to track your shipment through the carrier’s website.
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4. What is your return policy?We offer a 30-day return policy for unused products in their original packaging. Please visit our Refund Policy page for more details on initiating a return or exchange.
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5. How long does shipping take?Delivery times depend on your location. Domestic orders typically arrive within 5-7 business days, while international orders may take 7-14 business days.
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6. Who covers the shipping costs for returns?The customer is responsible for return shipping costs unless the item is defective or incorrect.
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7. Are your products suitable for both indoor and outdoor use?Yes, most of our products are designed for both indoor and outdoor volleyball setups. Specific details can be found in the product descriptions.
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8. How do I install the volleyball court lines?Our court lines come with a detailed instruction manual and all necessary accessories for installation. You can also find a video tutorial on our YouTube channel/website.
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9. Are your volleyball antennas compliant with international standards?Yes, our volleyball antennas meet international FIVB and CEV standards, making them suitable for professional tournaments.
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10. What payment methods do you accept?We accept all major credit cards, PayPal, and other secure payment options listed during checkout.
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11. Is my payment information secure?Yes, we use encrypted payment gateways to ensure your personal and payment information remains safe and secure.
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12. How can I contact Boardee LLC for support?You can reach us at: Email: sales@boardee.shop Phone: +1 386 277 4097 WhatsApp Phone: +90 532 577 7793 Our customer support team is available Monday-Friday, 9 AM to 5 PM (EST).
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13. Can I request a custom product or bulk order?Yes, we offer custom solutions and bulk orders for events, tournaments, or organizations. Please contact us for more information.
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